Return and exchange policy
We take pride in our name and reputation for quality and excellent value and if you are not satisfied with your purchases we will assist you with a replacement or an immediate refund according to the company policy.
The customer must inform the online store team through the communication page within a period not exceeding 7 days from the date of receiving the wrong item that was sent to him or return the item that was purchased with stating the reason for the replacement or return.
Only open and unused items will be considered.
Refunds and exchanges can be made if the item is in the same original condition upon purchase and wrapped in the original packaging of the company.
Replacement and return is free of charge in the case of items sent to the customer with an error or with a factory defect, such as:
- or have received a defective or damaged product.
The same principal amount printed on the purchase receipt / invoice (order summary) is refunded without shipping charges or customs fees and taxes.
In other cases of replacement or refund (other than what has been mentioned), the customer will bear the shipping cost.
Returns according to the conditions mentioned within three days from the date the customer received the shipment, and the replacement within seven (7) days from the date you received the shipment, and any request will not be considered after the end of the specified period.
Once you got the shipping waybill you have 7 days to handle your products to the shipping company.
Shipping and transportation fees are not refundable:
Refund / replacement of purchases made through online store will not be accepted.
If the reason for returning is that the customer did not like the item, and the product is still in the same original condition that it was shipped on, in this case the customer will bear the shipping costs
The value of items returned within 7 days from the date of purchase is redeemed for cash purchase (payment upon receipt), and for credit card purchase, the value is added to the buyer's card (customer) 14 days after the date of purchase.
To request a refund of a special offer or purchase of multiple items, all items included in the offer must be returned at the time of redemption.
Please send your package including return or exchange form with your shipment.
You are required to return items purchased by the insured and reliable shipping method.
If you are dissatisfied, for any reason with the purchase, please contact the Online Store Customer Care Team